Shipping and Returns Policy

At OnaShops, we strive to provide a seamless shopping experience for our customers. Please read our Shipping and Return Policy carefully to understand our practices regarding shipping, returns, and payments.

Shipping Policy

1. Shipping Destinations: We currently ship to various countries across Africa. Please check our website for a list of eligible destinations.

2. Shipping Methods and Delivery Times:

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days

3. Shipping Fees: Shipping fees vary based on the destination and shipping method chosen. The applicable shipping fee will be displayed at checkout.

4. Order Processing: Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Payment on Delivery

We offer the convenience of Payment on Delivery for our customers. Pay for your order in cash or through other accepted payment methods when you receive your package. This service is available for select locations. Please check eligibility at checkout.

Return Policy

1. Eligibility: You can return items within 14 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and in the same condition as received.

2. Non-Returnable Items:

  • Sale items
  • Gift cards
  • Personal care items (e.g., opened beauty products)

3. Return Process: To initiate a return, please contact our customer service team:

We will provide instructions on how to return your item. Please include your order number and reason for return in your communication.

4. Refunds: Refunds will be processed within 7 business days of receiving the returned item. Refunds will be issued to the original payment method used for the purchase. If you paid on delivery, we will arrange an alternative refund method.

5. Return Shipping Costs: Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Customer Support

For any questions or concerns, you can continue chatting with us on our WhatsApp number: +233556639459 Our customer support team is here to assist you.

Thank you for choosing OnaShops. We value your business and are committed to providing you with the best shopping experience.

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